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AI Managed Operations · Built for growing businesses

Scale your
business with
digital employees,
not more
manual work.

OTRA helps growing companies automate daily operations using AI-powered digital employees that monitor workflows, prepare actions, follow up, and update systems — while keeping humans in control.

7+
Digital Employees
3
Markets · MENA · EU · US
100%
Audit Trail
Human-approved automation Real-time visibility Full audit trail
Built for operations across
/ 01 About OTRA

Most companies don't suffer from a lack of software.
They suffer from chaos.

Scattered workflows, manual follow-ups, disconnected tools, delayed reporting, decisions made without visibility. OTRA is built around one core idea — businesses need smarter operations, not more screens to manage.

OTRA = AI Managed Operations
Traditional
Software Company
OTRA
AI-Managed Operations
·Builds applications
Builds operational capability
·Focuses on screens & features
Focuses on workflows & outcomes
·Waits for user input
Digital employees prepare & follow up
·Starts from requirements docs
Starts from operational diagnosis
·Adds AI as a feature
Designs operations around AI
·Limited visibility post-delivery
Audit trails, approvals & continuous improvement
/ 02 The OTRA Method

Observe → Map → Build → Automate → Improve

We understand the business before we build the technology. Each phase produces a tangible operational artifact, not just documents.

STEP 01

Observe

Study how the company actually operates — workflows, bottlenecks, channels, decisions.

Output · Operational diagnosis
STEP 02

Map

Define workflows, roles, decision points, approval rules, integrations, and success metrics.

Output · Workflow blueprint
STEP 03

Build

Build the operational layer — digital employees, dashboards, workflows, integrations.

Output · Operational system
STEP 04

Automate

Automate repetitive work — summaries, follow-ups, alerts, CRM updates, approvals.

Output · AI-assisted workflows
STEP 05

Improve

Continuously monitor, optimize, and expand. Track time saved and operational impact.

Output · Continuous improvement
/ 03 Human-Approved Automation

AI prepares.
Humans approve.
Everything is audited.

Critical actions stay under human control. Every AI-assisted action is traceable — what it understood, what it suggested, who approved, and what changed.

audit.trail · session #4f29
12:04:11requestcollection.followup → 14 customers
12:04:13ai.draft14 personalized messages prepared
12:06:42reviewmanager · sara@ · viewed batch
12:07:01approve12 approved · 2 edited
12:07:02execute14 messages dispatched · WhatsApp
Workflow
AI Role
Human Role
Customer collection
Prepares reminder messages
Approves before sending
Inventory transfer
Suggests transfer between branches
Warehouse manager approves
Sales order (WhatsApp)
Extracts order from message
Sales manager confirms
Discount approval
Summarizes request & risk
Manager approves or rejects
Report generation
Creates executive summary
Owner reviews
CRM update
Drafts customer note
Sales rep confirms
Every action records who requested, what data was used, what AI suggested, who approved, and what changed.
/ 04 Why OTRA

Seven reasons businesses choose to build with us.

01

We understand operations,
not just code.

We start by understanding how the business actually works before building. Our experience comes from real ERP, distribution, and field-sales complexity.

Mizan ERP · 10+ years operational depth
02

Built around outcomes

Less manual work, faster follow-ups, fewer mistakes. Measurable.

03

Humans stay in control

AI prepares and supports. Humans approve critical decisions.

04

Designed for trust

Audit trails, approvals, permissions, and logs are part of the design.

05

Adapts to local markets

Different markets, different workflows, languages, and compliance.

06

Works on existing systems

An intelligent layer on top of your ERP, CRM, Excel, and WhatsApp.

07

We think long-term

Systems that evolve as the business grows — not project-and-leave.

/ 05 Digital Employees

Meet the team that never sleeps.

Each digital employee is a focused operational assistant — a specific role, defined permissions, clear approval rules, and a complete audit log.

/ 06 Solutions

Five capabilities,
one operational layer.

From AI workflow orchestration to custom enterprise builds — the OTRA stack adapts to where your operations actually live today.

01 · Core

AI Operations Automation

Workflow automation, task routing, AI summaries, human approvals, alerts, dashboards, audit logs, and integrations — assembled around your actual operational pain.

Workflow engine Approval routing AI summaries Audit logs Alerts & escalations
02

Business Control Dashboards

Sales · Inventory · Collections · Finance · Team · Branch · Executive briefing.

Daily sales +18%
03

Internal Operating Systems

ERP, CRM, inventory, finance, warehouse, field-sales, customer portals.

04

AI Workflow Layer

Connects ERP, CRM, accounting, Excel, WhatsApp, email, and APIs into one intelligent layer.

05

Custom Software Development

Production-ready web, mobile, multi-tenant platforms, and integration layers.

/ 07 Industries

Built for businesses with operational complexity.

Distribution & Trading

Pain
Manual sales tracking
Vehicle stock complexity
Delayed collections
WhatsApp chaos
OTRA helps with
Sales rep workflows
Inventory alerts
Owner dashboards
WhatsApp-to-order

Retail & Multi-Branch

Pain
Branch visibility
Stock imbalance
Delayed reporting
Manual approvals
OTRA helps with
Branch dashboards
Stock monitoring
Daily summaries
Approval flows

Service Companies

Pain
Manual scheduling
Follow-up gaps
Delayed approvals
Team visibility
OTRA helps with
Customer follow-ups
Task assignment
Service tracking
Auto reporting

Professional Services

Pain
Scattered comms
Proposal follow-ups
Internal approvals
Pipeline visibility
OTRA helps with
CRM automation
Proposal tracking
Client summaries
Performance reports

Logistics & Field Ops

Pain
WhatsApp updates
Delivery tracking
Route visibility
Issue reporting
OTRA helps with
Field updates
Status dashboards
Issue escalation
Route summaries
Don't see yours?

If your business runs on repetitive workflows, OTRA fits.

Book an audit
/ 08 Market Strategy

One platform.
Three playbooks.

Each market needs different workflows, languages, and compliance. The OTRA platform stays consistent — the playbooks adapt.

MENA
AR · EN RTL ready
Arabic-first

Digital employees for WhatsApp-driven businesses

Voice notes, Excel replacement, field sales, owner dashboards, collection follow-up.

  • Arabic workflows & voice processing
  • WhatsApp-first communication
  • Inventory & collection monitoring
EU
GDPR audit-grade
Compliance-first

Compliance-first AI operations for European SMEs

GDPR-aware workflows, human approvals, data privacy, explainable AI.

  • GDPR-aware data handling
  • Role-based access & consent
  • Country-specific playbooks
US
CRM · RevOps lean teams
Productivity-first

AI back-office workforce for fast-moving companies

Revenue ops, CRM updates, customer follow-up, admin reduction, reporting.

  • Revenue operations automation
  • Tool integrations (CRM, RevOps)
  • Workflow orchestration
/ 09 Selected Work

From operational depth to AI execution.

Internal products, AI workflow prototypes, and ERP systems — the foundation our operational knowledge is built on.

01 · Core Platform · Product Infrastructure
FLAGSHIP

OTRA AI Operations Layer

The foundation for building digital employees and AI-managed workflows. Connects business data, workflows, approvals, communication channels, dashboards, and AI agents into one operational layer.

Digital employee framework
Workflow automation
Human approval flows
Audit trails
Role-based access
Multi-market playbooks
Workflow engine Agent orchestration PostgreSQL Redis
02 · Distribution OS FOUNDATION

Mizan Operating System

A field sales and distribution operating system that gives companies real control over inventory, vehicles, sales reps, orders, collections, and finance.

·Vehicle stock
·Sales orders
·Customer balances
·Multi-tenant
.NET·PostgreSQL·CQRS
03 · Digital Employee

AI Receivables Follow-Up

Detects overdue customers, prepares messages, and tracks the follow-up cycle.

+ cash flow finance
04 · Digital Employee

AI Inventory Alert Agent

Sales velocity analysis, stock risk detection, and transfer suggestions before issues hit.

- stockouts operations
05 · Workflow

WhatsApp-to-Order

Voice notes and informal field messages → structured draft orders pending confirmation.

+ order accuracy field sales

A mix of internal products, prototypes, and client work. Internal demos are not presented as client engagements.

/ 10 Engagement Packages

Start with one workflow.
Scale into a full operations layer.

01 · Diagnostic

Operations Audit

For companies that know operations are messy but aren't sure where to start.

  • Workflow discovery
  • Pain-point analysis
  • Automation opportunity report
  • Implementation roadmap
Outcome · Operational map
02 · Quick Win

AI Operations Starter

Automate one high-value workflow first. Prove the model before scaling.

  • One digital employee
  • Workflow automation
  • Approval flow + audit log
  • Initial integration & training
Outcome · Live workflow
MOST POPULAR
03 · Platform

AI Managed Operations

Full operational layer across multiple departments and digital employees.

  • Multiple digital employees
  • Dashboards & integrations
  • Approvals · audit · reporting
  • Continuous improvement
Outcome · Connected operations
04 · Bespoke

Custom Enterprise Build

Tailored systems for complex operations and unique workflows.

  • Custom software & AI workflows
  • System architecture & integration
  • Multi-tenant + advanced reporting
  • Long-term support
Outcome · Operational system
/ 11 FAQ

Questions, answered.

Couldn't find yours? Reach out and we'll respond within 24 hours.

Talk to OTRA
/ 12 Get In Touch

Ready to build your AI-managed operations?

Tell us where your operations are losing time, money, or control. We'll come back with a plan, not a generic deck.

Response time
Within 24 hours
Markets
MENA · EU · US
Current tools
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